Biggest Mistake of my Life - TATA Indicom connection

2007-10-24T07:57:00.000-07:00

This is Arnab - am a UNIX admin in an MNC in Bangalore. After my marriage (6 months back)i had to shift to a bigger house and unfortunately after i settled down i found NO other connection other than TATA (just a side note - that is exactly what TATA targets - providing connections at places where users dont have an alternative). I need to have Internet 24/7 for my work as i am oncalls sometime. I took the 2Mbps 5 GB limit - after 27 phone calls the cables were installed. I didnt know what i was stepping into. The person showed me the speed was more than 1.6 Mbps - wow i was so happy at that point of time

Next week the speed went down to 12kbps - that is in the month of June 07 and it has remained till 12kbps till the time the connection was active. I called the customer care 100+ times in a span of 3 months and NO response - everytime the CC people told me "they will get back to you within 1/2 hr"

I could still live with that as i could still get my work done. In the month of August from 8th till 14th, i started seeing huuuuge downloads on my account
I called the CC immediately and told them about it. As usual no actions had been taken - the logs showed i downloaded 2+ GB of data everyday - imagine - at a speed of 12kbps, when i was NOT at my home, TATA claims i download 2-3 GB data everyday? Also the downloads were at the time when i was not at home (i was in office) or after midnight. i thought the connection got hacked - but then the sales rep told me its bound to my MAC id. Also it was not a case of hacking becase with that speed it was not possible to download 2-4 GB within a span of 11 Hrs. They sent me a bill of 18500 and made my connection inactive.

In short:From 14th august till yesterday i have made 100+ calls and everyone told someone will come to your house and check it - the connection is still inactive, i have a pending bill of 18500, no one has got time to come to my house to check it for the last 62 days

On 3rd of October, 2007 - someone called me from TATA and said and i quote "i suggest you pay the bill or we will have to make you pay"

I called up the customer care again and went to the VSNL office travelling for 15 Kms and spoke to a lady who called the number back (from where the threatning call came) but the person acted as if he never even called me

Oct 23rd Oct, 2007 at around 4:00 went to TATA office in Jeevan Bhima nagar and spoke to a person there who said it has to be a backend problem and the TATA fellows started laughing listening to my bill amount (lol imagine)
Also i found that they automatically activated the connection and raised my bill to 19799. gosh!

On 23rd Oct 2007 i went to TATA office in Woods Street, Bangalore at 5:15 - but the office was empty - everyone already left for home (on a tuesday by 5 the manager left - no wonder their service is superb)

I called the Manager on 24th oct,2007 (today) and asked if he can check the server logs and let me know whats going on - he said he does not know all those things - all he knows is the bill came to 19799 and i have to pay that. Also he assured that he will take out that extra 1200 that they added "by mistake" (another false commitment)

We are forming a group against TATA and going to put them up in court for all this - please mail me if possible and lets start the revolution
INDIA NEEDS TO IMPROVE - NO LONGER WILL WE TOLERATE THESE HARRASMENT AND INSIGNIFICANT LIES

DO NOT TAKE TATA - its a nightmare - i m now getting THREATNING CALLS FROM TATA to pay 18500 which i have not used. I have been to VSNL office in bangalore too still no actions has been taken

We are forming a group against TATA and going to put them up in court for all this - please mail me if possible and lets start the revolution
INDIA NEEDS TO IMPROVE - NO LONGER WILL WE TOLERATE THESE HARRASMENT AND INSIGNIFICANT LIES

Mail me at sen.arnab@gmail - i can also pass you my number if needed

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Biggest Mistake of my Life - TATA Indicom connection